An update on recent service disruption

We’re currently dealing with a very large wave of automated traffic following a security incident affecting a third-party platform. The volume has been significant enough to put pressure on our service and, unfortunately, genuine customers have been caught up in the disruption.

We want to reassure you that at no point has any customer data been lost, accessed or compromised as a result of this incident. Your data remains secure.

We understand how frustrating this has been when you simply want to get on with your day.

We’ve been working hard to get on top of the situation and have been putting additional layers of protection in place to deal with the automated traffic and protect our service from further disruption.

This is an ongoing situation, and we’re continuing to monitor it closely and adjust our protections as necessary.

Our priority is simple: keep the service available for our genuine customers while stopping the traffic causing the problems.

We appreciate your patience while we work through this. We know that “we’re working on it” doesn't make the disruption any less frustrating, but please be assured that we're actively working to get things back to normal.

Thank you for bearing with us.